So I bank with Chase Bank here in New Orleans. I have my checking account, savings account and a line of credit(for home improvements) so I know they are a huge company. I've got a real issue with them. After two years of rebuilding after Katrina they haven't rebuilt the two banks on Carrollton Avenue. Considering that I live off Carrollton Ave this is starting to be a major pain. First they put a trailer, yes a trailer at the corner of Carrollton and Claiborne where only two maybe three customers could be in it at one time. Yes, that means that if you were #4 or #5 and so on you had to wait outside in the heat and/or cold depending on what type of weather it was. I could almost live with that b/c they had a drive thru ATM machine which was pretty convenient. Well low and behold they decide to put another trailer at the second location on Carrollotion(the neighborhood is a little rougher) and Earhart and putting up an ATM on the property. Turns out they are tearing down the bank at the intersection of Claiborne. That's cool but they closed the ATM lane which sucks b/c now I have to go to the other ATM. The ATM at Carrollton and Earhart is not a drive thru it's a park your car and walk up and get mugged type of ATM. I've tried to pull out money twice at night and have left before pulling out money. First of all random people hang out in that area at night and I'm not going to take the chance that a.) I get carjacked b.) get robbed c.) get shot. Second, even during the day that area is out of control b/c there are people lined up in the heat and humidity(ya'll know how it is down here) waiting to get into the trailer BANK and people are parking everywhere so there is no convenient place to park. Have you ever heard of this anywhere else but New Orleans? Chase Bank is a multi BILLION dollar company and I don't think it should take 2 years to demolish a damaged building and start building another and I sure as hell don't think they should use these trailers. Talk about lack of customer service. How would you like to spend a 1/2 hour waiting in 90 degree weather waiting to see a teller? Are we not deserving of better treatment? I know you're thinking just go to another branch. Shouldn't you be able to bank in a convenient and safe environment? Don't banks work for us? If you bank with CHASE make sure you write an email or letter and tell them you are disappointed at their committment to rebuilding New Orleans. I've posted a pic of the ATM and trailer. It was around 9:30am so it wasn't as bad. You can see people waiting outside. I've driven by during the day and there have been like twenty people waiting outside. GHETTO, BARRIO, TRAILER TRASH whatever you want to call it. Don't you just love the pipes on the side of the trailer. We deserve better.
Friday, September 7, 2007
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